Cancellation Policy
TrimX Men’s Salon reserves the right to refuse or cancel any service appointment.
Appointments may be cancelled by the salon at its discretion due to reasons including, but not limited to:
- Suspected fraudulent transactions.
- Transactions not aligned with our Terms of Service.
- External circumstances outside the control of TrimX Men’s Salon, such as logistical issues.
Refund Policy
Refund Request Process
If a customer requests a refund due to overpayment or other valid reasons after the service has been delivered, the refund will be processed within 10-15 business days from the date of the refund request.
Before Service Delivery
If a customer cancels an appointment before the service date, a full refund will be issued.
After Service Confirmation but Before Service Delivery
If the appointment has been confirmed but not yet provided, it may still be cancelled, but TrimX Men’s Salon may deduct a fee for reservation and administrative costs.
After Service Delivery
Services rendered cannot be refunded. Once a service is completed, cancellation is not possible.
Non-Refundable Services
Any services that are provided on a non-refundable basis will be clearly marked as such, such as special promotional offerings.
Mistaken Transactions
In cases of failed or duplicate transactions, the full amount charged will be refunded.
Transaction Charges
For any cancelled appointment or failed transaction, transaction charges imposed by banks or credit card companies may not be refunded.
Accuracy and Timing of Refunds
TrimX Men’s Salon does not guarantee the exact timing of refunds reaching the customer’s bank/card account.
Partial Cancellations
For partially cancelled services, the refund will correspond only to the part of the service that was cancelled.
This policy is intended to ensure both transparency and fairness to all clients while considering the operational needs and conditions of the salon. For the most accurate details and any specific queries, clients are encouraged to Contact Us If you have any questions or concerns about these Refund & Cancellation Policy, please contact us at info@trimx.com.
